Privacy Policy

Introduction

khbd ("we", "us", or "our") operates the online gaming platform accessible at khbd.bio, serving players across Bangladesh. We are committed to safeguarding the privacy of all users who register, browse, or engage with our platform. This Privacy Policy explains in detail what personal information we collect, how we use it, under what circumstances we may share it, and what rights you hold as a user.

By accessing or using khbd, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all players in Bangladesh, including those accessing the platform via mobile devices, bKash, Nagad, Rocket, or any other supported payment channel.

khbd processes personal data in a responsible, lawful, and transparent manner. We adhere to internationally recognized data protection principles and implement technical and organizational measures to ensure your information remains secure at all times.

Information We Collect

khbd collects several categories of information to deliver, maintain, and improve our services. The categories below outline what we gather, why we need it, and how it enters our systems.

Registration and Account Information

• Full name and date of birth (to verify that you are 21 years of age or older)
• Mobile number, email address, and preferred language
• Username and hashed password credentials
• City of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

Financial and Transaction Information

• Deposit and withdrawal records, including amounts and timestamps
• Payment method identifiers (e.g. bKash mobile number, Nagad account reference, Rocket account reference — not full card or account numbers)
• Bonus usage history and wagering activity records

Technical and Usage Information

• IP address, device type, operating system, and browser version
• Pages visited, time spent, game sessions played, and feature interactions
• Referral source (how you arrived at the platform) and session identifiers

How We Use Your Information

The personal data collected by khbd is used solely for purposes that are necessary, proportionate, and directly related to operating a safe and enjoyable online gaming environment. Specifically, we use your information for the following:

• To create, verify, and maintain your khbd account in accordance with our identity verification requirements
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi financial channels
• To deliver customer support, respond to queries, and resolve account disputes promptly
• To detect, prevent, and investigate fraudulent activity, money laundering, and any breach of our Terms and Conditions
• To personalise your gaming experience, including recommending relevant games such as cricket betting, slots, crash games, and live casino tables
• To send transactional notifications, promotional updates, and responsible gaming reminders (you may opt out of marketing messages at any time)

We do not use your information for automated decision-making that produces legal or similarly significant effects without human oversight. All account suspension or restriction decisions involve a review by our compliance team.

Sharing of Your Information

khbd does not sell your personal data. We may share specific categories of your information with trusted third parties only when strictly necessary and under appropriate contractual safeguards. The circumstances under which we share data are limited to the following:

• Payment processors: We share transaction reference data with payment service providers such as bKash, Nagad, and Rocket solely to process your financial transactions securely.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive session data to ensure game integrity and RTP accuracy.
• Legal and regulatory authorities: We may disclose personal information to law enforcement or regulatory bodies when required by applicable law or a valid legal process.
• Fraud prevention services: Anonymised or aggregated behavioural data may be shared with anti-fraud partners to protect all users on the platform.

In every case, third parties receiving your data are contractually obligated to handle it securely, use it only for the specified purpose, and not retain it beyond what is necessary.

Cookies and Tracking Technologies

khbd uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data that helps us improve the platform. Cookies are small text files stored on your device by your browser.

The types of cookies we use include:

• Essential cookies: Required for core platform functions such as keeping you logged in and processing transactions.
• Analytics cookies: Help us understand how users navigate the platform so we can optimise performance and content.
• Preference cookies: Store your language setting, display options, and regional preferences for a personalised experience.

You may disable non-essential cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain features on the platform.

Data Retention

khbd retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. Account information is retained for the duration of your active account and for a reasonable period thereafter to comply with applicable legal and financial record-keeping obligations.

If you close your account, we will anonymise or delete your personal data within a reasonable timeframe, except where retention is required by law, by our obligations to payment processors, or for the purposes of resolving ongoing disputes.

Your Rights

As a user of khbd, you are entitled to the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe.

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: Subject to our legal retention obligations, you may request that we delete your personal data.
• Right to restrict processing: You may request that we limit the way we process your personal data in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We take all privacy requests seriously. Our team will acknowledge your request promptly and aim to resolve it within 30 days. In complex cases, we may require additional time and will communicate any delay to you in writing.

Third-Party Services

The khbd platform integrates with third-party service providers — including game content providers, payment infrastructure partners, and analytics tools — to deliver a complete gaming experience. These third parties operate under their own privacy policies, which we encourage you to review independently.

khbd is not responsible for the privacy practices of external providers. We conduct due diligence when selecting our partners to ensure they maintain appropriate data security standards, but we recommend you familiarise yourself with the relevant policies of bKash, Nagad, Rocket, Pragmatic Play, Evolution Gaming, and any other third party whose services you use through our platform.

Children's Privacy

khbd is strictly an adult platform. Our services are intended exclusively for persons who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you must not register for, access, or use this platform.

If we become aware that a user is under 21, or that personal data has been collected from a minor, we will promptly suspend the account and permanently delete all associated data. Parents or guardians who believe their child has registered on our platform should contact us immediately at [email protected].

Data Security

khbd employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, hashed storage of passwords, strict internal access controls limiting data access to authorised personnel only, and regular security assessments of our platform infrastructure.

While we take every reasonable precaution, no digital transmission or storage system is entirely risk-free. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected users as soon as reasonably practicable and take immediate steps to mitigate the impact.

Changes to This Privacy Policy

khbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform functionality, or applicable legal requirements. When material changes are made, we will notify registered users via email or a prominent notice on the platform prior to the changes taking effect.

Your continued use of khbd following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. The effective date at the top of this page indicates when the most recent version was published. We encourage you to review this policy periodically to remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way khbd handles your personal data, our support team is available to assist you. We are committed to addressing your privacy concerns promptly and transparently.

You can reach us by email at [email protected]. Please include your registered account details and a brief description of your privacy inquiry so we can assist you as efficiently as possible. We operate in the Bangladesh Standard Time zone (BST, UTC+6) and aim to respond to all enquiries within two business days.